Privacy Policy

Last Updated: 30.03.2026

At Vorosa Bajar, your privacy is not just a policy—it’s a promise. We are committed to protecting your personal information and ensuring a safe and trustworthy shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Scope and Purpose

This Privacy Policy applies to all users of Vorosa Bajar, including visitors, customers, and registered users.

We collect and use your information to:

• Process and deliver your orders efficiently
• Communicate updates, offers, and service-related information
• Improve website performance and user experience
• Comply with applicable laws and regulations in Bangladesh

2. Information We Collect

A. Information You Provide Directly

When you interact with Vorosa Bajar, we may collect:

• Personal Information: Full name, phone number, email address, shipping and billing address
• Account Details: Username, password, and preferences
• Payment Information: Mobile financial services (MFS), debit/credit card details (processed securely via third-party gateways)
• Customer Communication: Messages, feedback, or inquiries submitted through our support channels

B. Information Collected Automatically

When you browse our website, we may collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, navigation patterns
• Cookies & Tracking Data: To personalize your experience and remember preferences

C. Information from Third Parties

We may receive limited data from:

• Payment providers (for transaction verification)
• Delivery partners (for shipment tracking and confirmation)
• Analytics and marketing tools (to improve our services and campaigns)

3. How We Use Your Information

We use your information to:

• Process Orders: Confirm, manage, and deliver purchases
• Customer Support: Respond to inquiries and resolve issues
• Marketing: Send offers, promotions, and updates (you can opt out anytime)
• Website Optimization: Improve speed, usability, and security
• Legal Compliance: Meet regulatory requirements and prevent fraud

We do not sell or rent your personal data to third parties.

4. Sharing and Disclosure

We only share your information with trusted partners necessary to operate our services:

• Delivery Partners: For shipping and order tracking
• Payment Gateways: To process transactions securely
• Technical Providers: Hosting, analytics, and system maintenance
• Legal Authorities: When required by law or court order

All partners are required to maintain strict confidentiality.

5. Data Retention

We retain your data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory obligations

Once no longer required, your data is securely deleted or anonymized.

You may request account deletion by contacting us.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience.

Cookies help us:

• Remember login and preferences
• Analyze website traffic and performance
• Personalize content and offers

You can manage or disable cookies through your browser settings, though some features may not function properly.

7. Data Security

We take strong measures to protect your data, including:

• SSL (Secure Socket Layer) encryption
• Secure payment gateways (bKash, Nagad, Rocket, SSLCommerz, etc.)
• Restricted access to sensitive information
• Regular monitoring and security checks

While we strive for maximum security, no system is completely immune to risks.

8. Your Rights

As a user, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (subject to legal limitations)
• Opt out of marketing communications

To exercise your rights, please contact us using the details below.

9. Children’s Privacy

Vorosa Bajar does not knowingly collect data from individuals under 18 years of age.

If such data is identified, we will take immediate steps to delete it.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy:

📧 Email: support@vorosabajar.com
📞 Phone: +880XXXXXXXXXX
🏢 Address: Satkhira Sadar, Khulna, Bangladesh

11. Changes to This Policy

Vorosa Bajar may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated date. We encourage you to review it periodically.